FAQ Page

Frequently Asked Questions...Answered

What is Just Crock It?

We are a small, local business that specializes in preparing meals that are crock pot ready. No peeling, chopping, or measuring the ingredients necessary.

 

Do you ship your meals?

Currently, we do not ship. We do have pick-up and delivery options available.

 

To which areas do you deliver?

We deliver to McHenry, Lake, and Kane Counties. If you live outside the delivery area, reach out to us and we may be able to help you out!

 

Where is your pick-up location?

Pick-up is available at Hidden Pearl Cafe, 1250 North Green Street, McHenry, IL 60050.

 

What are the pick-up hours?

Meals can be picked-up Tuesday-Sunday, 10am-9pm.

How long until my meals are ready?

Typically, it takes us 5-7 days from the time of order to delivery/pick-up.

Do I need to refrigerate or freeze my meals?

Meals are fully frozen by the time they are ready for delivery or pick-up (some meals that have a lot of sauce in them take longer to freeze), so they do need to be kept in the freezer. Meals should be put in the refrigerator the night before making them in order to properly thaw.

 

Where are the meals made?

We make the meals in a commercial kitchen that is inspected by the Department of Health.

 

What ingredients do you use for the meals?

We use fresh ingredients and antibiotic free meat, not previously frozen. Most spices and vegetables are organic (depending on what our supplier has in stock).

 

Can I make the meals on my stove instead of the crock pot?

Some meals can be made on the stove top, oven and instant pot. Just make sure the meat is cooked to at least 165°F.

 

How long do the meals last in the freezer?

They last anywhere from 2-3 months. The meals have an expiration date on the label.

 

Can I make changes to my meals?

The meals come ready with seasonings and sauces, but if you want to add more spices or ingredients that fit your taste buds, go ahead! Make the meals your own as you know best what your family enjoys.

 

What size crock pot should I use?

The best sizes are either the 6- or 8-quart crock pots. If you do have a smaller crock pot, please let us know when placing an order and we can divide the meals for you.

 

I placed an order but need to make a change. How do I do that?

Contact us via email at justcrockit@gmail.com as soon as possible.

 

I have a coupon code, but forgot to enter it at check out, now what?

Contact us via email at justcrockit@gmail.com and we will apply your discount.